Terms of service
Version: 1 August 2026
1. Scope
These Terms and Conditions ("Terms") govern all rentals, event services, memberships and purchases ordered from VRENT GmbH, Salomon-Vögelin-Strasse 31, 8038 Zürich, Switzerland (UID CHE-020.4.087.541; "VRENT", "we") through vrent.ch or by direct agreement. Deviating terms apply only if we confirm them in writing.
2. Conclusion of contract
2.1 The presentation of equipment and services on vrent.ch is an invitation to place an order. Your order constitutes a binding offer.
2.2 A rental or purchase contract is concluded when we send the order confirmation by email.
2.3 For event packages (VR Corner), quotes are valid for 14 days; the contract is concluded when we confirm your booking in writing.
2.4 We may decline orders without stating reasons, in particular where availability, payment or the delivery address cannot be verified. Customers must be at least 18 years old or order through a legal guardian.
3. Prices and payment
3.1 All prices are in Swiss francs (CHF) and include VAT where applicable.
3.2 Rentals and purchases are payable in advance using the payment methods offered at checkout. Event packages are payable as stated in the quote.
3.3 Equipment is dispatched only after the first rental payment has been received (see our Shipping Policy).
4. Delivery and return
4.1 Delivery and return within Switzerland are free of charge for rentals and are carried out by Swiss Post against signature, or by our team for event packages. Details are set out in our Shipping Policy.
4.2 No rental fee accrues between dispatch and delivery; the rental period begins upon delivery.
4.3 The equipment must be handed to Swiss Post, using the prepaid label provided, by the agreed return date.
5. Rental period and extension
5.1 The rental period is stated in the order confirmation and begins upon delivery.
5.2 You may extend a rental before it ends, subject to availability, at the applicable rates.
5.3 If the equipment has not been handed to Swiss Post within 2 days after the end of the rental period, the rental converts automatically into an open-ended rental at the applicable weekly rate, which either party may terminate with one week's notice to the end of a week. This is without prejudice to our rights under clause 7 in case of loss.
6. Use and care of the equipment
6.1 Use the equipment with care, only as intended, and in accordance with the manufacturer's instructions and our Health & Safety Warnings.
6.2 You must not modify, open, repair or jailbreak the equipment, install unauthorized software, remove labels, or sublet or commercially lend it to third parties.
6.3 You are responsible for ensuring that everyone who uses the equipment, including your guests, is made aware of the Health & Safety Warnings.
6.4 Report defects or malfunctions to us immediately; do not attempt repairs yourself.
6.5 Accounts, apps and content preinstalled on the equipment remain the property of VRENT or its licensors and may be used only with the rented device during the rental period.
7. Damage, loss and theft
7.1 No deposit is charged.
7.2 You are liable for damage beyond normal wear and tear, and for loss or theft, from delivery until return. In such cases we charge the repair cost, up to at most the replacement value of the equipment. Replacement values are available on request.
7.3 In case of theft, notify us and the police immediately.
7.4 For VRENT Club members, the damage replacement benefits described in the membership apply.
8. Cancellation and rebooking
Cancellation and rebooking conditions, including for event packages, are set out in our Refund & Cancellation Policy, which forms part of these Terms.
9. Event services
9.1 For event packages, the scope of delivery (equipment, staff, times) is defined in the confirmed quote.
9.2 You ensure access to the venue at the agreed time as well as reasonable space and power supply. Waiting times caused by the customer may be charged at the agreed hourly rates.
9.3 On-site staff are charged at the agreed hourly rate; travel is charged as stated in the quote.
10. VRENT Club membership
10.1 The membership tiers, discounts and benefits are described at vrent.ch/pages/vrent-club and in the order confirmation.
10.2 Minimum terms: Club 3 months, Club Plus 6 months, Club Pro and Club Elite 12 months. After the minimum term the membership continues monthly and may be cancelled with 30 days' notice.
10.3 Membership fees are payable in advance and are not refunded for periods already started. The member discount applies to orders placed during an active membership (up to 10 orders per year); the membership fee itself is never discounted.
11. Purchases
For purchased items, the statutory warranty rights under Swiss law apply. Manufacturer warranties remain unaffected.
12. Liability
12.1 We are liable without limitation for damage caused intentionally or by gross negligence, and for personal injury.
12.2 To the extent permitted by law, any further liability is excluded, in particular for slight negligence, indirect or consequential damage, lost profit or loss of data.
12.3 The use of VR/AR equipment is at your own risk; the Health & Safety Warnings form part of these Terms. We are not responsible for the content of third-party apps and platforms used on the equipment.
13. Data protection
We process personal data in accordance with our Privacy Policy.
14. Changes to these Terms
We may amend these Terms with effect for the future. The version published on vrent.ch at the time of your order applies to that order.
15. Final provisions
15.1 Swiss law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of your place of residence remain reserved.
15.2 The place of jurisdiction is Zürich, Switzerland, subject to mandatory statutory venues.
15.3 Should individual provisions be invalid, the remainder of these Terms stays in effect; the invalid provision is replaced by a valid one that comes closest to its economic purpose.
VRENT GmbH, Zürich · 1 August 2026